Operational ownership by department
Department views stay available as secondary drill-downs, but they now sit beneath the officer-first case and action layer.
Home Department
Policy and escalation layer for police-facing and cross-department matters.
Open cases
4
Officer contact
R. K. Sethi
Home Secretary
Home, police coordination, local government escalation
Operational facts
escalation path: Home Secretary -> Adviser -> Administrator briefing
RTI and grievance deadline risk for March 6
A set of RTI and grievance items are within the final response window and need officer-level ownership before breach.
Sector 17/22 traffic and public-order coordination watch
Traffic complaints, protest chatter, and a VIP movement advisory are combining into a control-room style coordination issue.
Madhya Marg corridor milestone and vendor exception risk
A Smart City corridor package has slipped on milestone delivery while payment progression and complaint risk are both rising.
Engineering Department
Owns public works, road restoration, trench coordination, and repair execution.
Open cases
2
Officer contact
M. P. Sandhu
Chief Engineer
Road restoration, drainage, public works, utility coordination
Operational facts
joint field review: Road cutting overlap requires same-day cross-utility review before closure
Sector 56-61 utility strain and roadworks grievance cluster
Grievances on low voltage, water strain, and trench restoration are converging around active roadworks and utility pressure.
Madhya Marg corridor milestone and vendor exception risk
A Smart City corridor package has slipped on milestone delivery while payment progression and complaint risk are both rising.
Municipal Corporation
Handles municipal complaints, waste-route operations, and local civic follow-up.
Open cases
3
Officer contact
S. Arora
Commissioner
Solid waste, sanitation, ward response, complaint closure verification
Operational facts
Sector 56-61 utility strain and roadworks grievance cluster
Grievances on low voltage, water strain, and trench restoration are converging around active roadworks and utility pressure.
Sector 17/22 traffic and public-order coordination watch
Traffic complaints, protest chatter, and a VIP movement advisory are combining into a control-room style coordination issue.
Sector 26 waste-route miss and AQI complaint watch
Waste-route misses and air-quality complaints are increasing, though a partial route recovery has already been logged.
Electricity Operations
Power and feeder monitoring with response coordination for service anomalies.
Open cases
1
Officer contact
A. Bedi
Superintending Engineer
Feeder operations, power anomalies, outage response
Operational facts
Chandigarh Police
Police-led coordination for public-order, traffic, and incident hotspot response.
Open cases
2
Officer contact
V. Rana
SSP Operations
Incident coordination, public-order, traffic, cyber intake
Operational facts
control room trigger: Traffic plus public-order clustering in one geography moves to control-room watch
Sector 56-61 utility strain and roadworks grievance cluster
Grievances on low voltage, water strain, and trench restoration are converging around active roadworks and utility pressure.
Sector 17/22 traffic and public-order coordination watch
Traffic complaints, protest chatter, and a VIP movement advisory are combining into a control-room style coordination issue.
Chandigarh Smart City SPV
Tracks project progress, vendor milestones, and integration programmes.
Open cases
2
Officer contact
N. Gupta
CEO
Project milestones, PMIS, ICCC-linked interventions
Operational facts
project exception rule: Milestone slip with payment progress above 60% requires exception brief
Sector 56-61 utility strain and roadworks grievance cluster
Grievances on low voltage, water strain, and trench restoration are converging around active roadworks and utility pressure.
Madhya Marg corridor milestone and vendor exception risk
A Smart City corridor package has slipped on milestone delivery while payment progression and complaint risk are both rising.
e-Sampark Services
Single-window service delivery queue with pendency and service timing metadata.
Open cases
1
Officer contact
K. Tandon
Citizen Services Nodal Officer
Service queues, pendency, citizen service turnaround
Operational facts
e-Jan Sampark
Complaint and RTI-facing queue for deadlines, grievance routing, and escalation.
Open cases
1
Officer contact
P. Gill
Public Grievance Nodal Officer
Grievances, RTI facilitation, deadline monitoring
Operational facts
sla threshold: RTI/grievance deadline watch at T-12 hours
Legacy thematic drill-downs